CAE Software【Femtet】Murata Software Co., Ltd.
This Privacy Policy was last updated on May 1, 2023
Through its services, Murata Software Co., Ltd. , hereinafter referred to as "Murata Software", "we", "our", "us", processes personal data.
We respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes our practices for collecting, using, maintaining, protecting, and disclosing personal data in the context of our Sales and Marketing activities.
We collect, store and use personal data that is directly provided by you, and personal data which is provided by third parties to us in a lawful manner. For the processing we stick to the requirements of the European data protection regulations. This means we:
We process the following personal data for the purposes mentioned further onwards in this Privacy Policy:
We may process information about you:
We process your personal data for the following purposes:
Lawful grounds
We only process your personal data if this is allowed on one of the lawful grounds as specified in the GDPR.
In the context of the processing for our Sales and Marketing activities we typically rely on the following lawful grounds for processing:
We send marketing e-mails to inform those who are interested in our products and services. You will be added to the list of subscribers only with your explicit consent via opt-in. You can withdraw your consent at any time by clicking unsubscribe link in the marketing e-mail. Both Murata Software and Murata Manufacturing Co., Ltd provide marketing material and therefore have access to your personal data in our CRM system if you are subscribed. In our CRM system only a limited number of authorized members within the Murata group can access your personal data.
In addition, we use software from a third party to manage and send marketing e-mails. With this third party, we have agreed on proper protection of your personal data.
More information regarding personal data transfers; to third parties, and in between Murata entities, is provided in Chapter 6 of this Privacy Policy.
We process your personal data to facilitate transactions such as the processing of orders for our products and services. We rely on the lawful ground of legitimate interest and may use your name, address, contact details and payment details. We retain this information until our services have been completed. Certain types of personal data may be retained for a longer period, specifically in order to fulfill tax obligations or other legal obligations.
To communicate and respond to your request we rely on the lawful ground of legitimate interest. You can get in contact with us via our contact form, or another channel if suitable, and we will help you further with your inquiry. Additionally, we may get in contact with you in case we have a reason to expect that you are interested to receive communication from us. To improve your experience with Murata software we may ask you to fill-in our surveys. We may track communication with you for business purposes. You have the right to object to the described processing if you feel that it overrides your privacy interests. This purpose excludes e-mail marketing, for that purpose your explicit consent will always be obtained in advance as described in paragraph 4.1.
To provide you access to our website, to improve and secure our website we process your personal data. We ask your consent for the use of Performance, Functional, Targeting and Social Media cookies. For the use of Strictly Necessary cookies we rely on our legitimate interest. Please find more information in our Site Policy.
"my Murata" is a membership engineering portal site to provide a wide variety of services and exclusive product related contents of Murata via the Internet. For the registration to my Murata your e-mail address will be screened by Murata Manufacturing Co., Ltd before your account is created. After (and if) your registration is approved, your username and other personal data will be retained, and your account will be available until you delete it. Your username is not provided to third parties, unless it is necessary for the execution of the agreement you concluded with Murata Manufacturing Co., Ltd. for creating an account, or if this is required by law. Murata Manufacturing Co., Ltd. can send notifications via my Murata regarding news about products and services. You can stop notifications at any time by opting out of Email distribution via your personal account within the account settings. Some announcements may be delivered regardless of email alert settings such as system down time notifications. my Murata verifies user's email periodically for security purpose;for that purpose, you may receive a 'Verify email address' message when you are signed in. Please find additional information in the my Murata FAQ's.
We will not store your personal data longer than necessary in order to achieve the purposes as mentioned within this Privacy Policy. Personal data is retained in our CRM system for as long as there is an existing, active relationship. We are reviewing the deletion of unnecessary personal data in our CRM system at least on an annual basis.
We may disclose your personal information to:
The mentioned third parties may be located outside of the Economic European Area (EEA).
For the transfer to entities within the Murata group we have an agreement in place which includes, European Commission approved, Standard Contractual Clauses. This agreement functions as an intra-group transfer mechanism for personal data.
For transferring to other third parties such as service providers, we have Data Processing Agreements in place. In case of a transfers outside of the EEA, Standard Contractual Clauses are included within the agreements.
We are committed to ensuring that your personal data is kept secure. In order to prevent unauthorized access or disclosure, we have put in place appropriate technical and organizational measures to safeguard the information we collect and process. Please find the adopted measures in the following paragraphs.
You can always contact us if you have any questions regarding our Privacy Policy.
In case of any questions or if you want to exercise your rights please get in contact with us
via: supportcenter@muratasoftware.com. You have the following rights:
To prevent abuse, we may ask you to provide proper proof of your identity. We shall provide information on action taken regarding your request without undue delay and in any event within one month of receipt of the request. We may however, extend this term by two further months where necessary, taking into account the complexity and number of the requests. You will be notified about a possible extension within one month of receipt of the request, together with the reasons for the delay.
We reserve the right to modify this policy. We recommend that you review this policy regularly, so that you remain informed of any changes.
Of course, we also gladly help you if you have any complaints about the processing of your personal data. Based on privacy legislation, you have the right to lodge a complaint with the national supervisory authority responsible for protection of personal data against our processing of your personal data.
Murata Software Co., Ltd.
President: Hiroshi Iwatsubo
Website: https://www.muratasoftware.com/en/
Address: 4-3-8, Minatomirai, Yokohama-city Nishi-Ku, Kanagawa, 220-0012, Japan
E-mail address: supportcenter@muratasoftware.com
Telephone: +81 045 227 3036